Terms & Conditions

1. Definitions

• “Calyxio”, “we”, “us”, “our” means Calyxio.ai Ltd, 167–169 Great Portland Street, London, W1W 5PF, registered in England and Wales.
• “Customer”, “you”, “your” means the individual or organisation that has agreed to use the Calyxio platform under a subscription.
• “Platform” or “Service” means the Calyxio AI-powered communications compliance software-as-a-service, including all features, APIs, integrations and documentation.
• “Subscription” means the subscription plan (Starter, Professional or Enterprise) agreed between the Customer and Calyxio.
• “Customer Data” means all data, including call recordings, transcripts, and documents, submitted to the Platform by the Customer.

2. Agreement to Terms

By accessing or using the Calyxio Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy. If you are entering into these terms on behalf of an organisation, you confirm you have authority to bind that organisation.

3. The Service

Calyxio provides a cloud-based AI compliance platform for communications monitoring. We grant you a non-exclusive, non-transferable, revocable licence to use the Platform during the term of your active Subscription, subject to these Terms.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice. We will not make material changes that reduce functionality of a paid plan without providing at least 30 days' notice.

4. Account Registration and Security

To access the Platform you must create an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Maintain the confidentiality of your login credentials and not share them with third parties.
• Notify us immediately at hello@calyxio.ai if you suspect any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

5. Acceptable Use Policy

You agree not to use the Platform to:

• Violate any applicable laws, regulations, or the rights of third parties.
• Process personal data in a manner that breaches UK GDPR, the Data Protection Act 2018, or any other applicable data protection legislation.
• Transmit malicious code, viruses, or any software designed to interrupt, damage, or limit the Platform's functionality.
• Attempt to reverse engineer, decompile, or disassemble the Platform or any of its components.
• Use the Platform to monitor communications without the lawful basis to do so (including appropriate employee consent where required).
• Resell, sublicense, or otherwise commercially exploit the Platform without our written consent.
• Use automated scripts to excessively query the Platform in a manner that degrades performance for other users.

6. Fees, Payment and Billing

Subscription fees are as set out in your chosen plan at the time of subscription, or as agreed in a custom Enterprise contract. All fees are exclusive of VAT, which will be added where applicable.

• Fees are billed monthly or annually in advance, depending on your billing cycle selection.
• Payment is due within 14 days of invoice for annual plans, or automatically collected on the renewal date for monthly plans.
• Overdue payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts Act 1998.
• We reserve the right to suspend access to the Platform after 14 days of non-payment.
• Overage charges for calls exceeding your plan limit will be billed in the following billing period.

7. Intellectual Property

The Platform, including all software, algorithms, AI models, user interfaces, trade marks, logos, and documentation, is owned by Calyxio.ai Ltd and protected by UK and international intellectual property laws. Nothing in these Terms grants you any ownership rights in the Platform.

You retain all ownership of your Customer Data. By uploading Customer Data to the Platform, you grant Calyxio a limited licence to process that data solely for the purpose of providing the Service to you.

© 2026 Calyxio.ai Ltd. All rights reserved.

8. Data Processing and Privacy

In providing the Service, Calyxio acts as a data processor on your behalf and you act as the data controller for any personal data contained in Customer Data. We will enter into a Data Processing Agreement (DPA) with all customers, which forms part of these Terms.

You are responsible for ensuring you have the lawful basis to process any personal data you submit to the Platform, including obtaining appropriate consents for call recording and monitoring where required.

9. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with this agreement, and to use such information only for the purpose of performing obligations under this agreement. This obligation survives termination of the agreement for a period of 5 years.

10. Warranties and Disclaimers

Calyxio warrants that:

• The Platform will perform materially in accordance with its documentation during the subscription term.
• We will maintain reasonable security measures to protect Customer Data.
• We have the right to grant the licence set out in these Terms.

Disclaimer: To the fullest extent permitted by law, the Platform is provided “as is”. Calyxio does not warrant that the Platform will be uninterrupted, error-free, or free from defects. Compliance scores and AI outputs are provided as tools to assist your compliance programme and do not constitute legal advice. You remain solely responsible for your own regulatory compliance.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Calyxio's total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the fees paid by you in the 12 months preceding the claim, or (b) £1,000.

Calyxio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, goodwill, or business opportunity, whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by law.

12. Term and Termination

These Terms commence when you create an account or start a free trial and continue until your Subscription is terminated. Either party may terminate:

• Monthly plans: With 30 days' written notice, effective at the end of the current billing period.
• Annual plans: At the end of the annual term with 60 days' written notice before renewal.
• Immediate termination: Either party may terminate immediately if the other materially breaches these Terms and fails to remedy that breach within 14 days of written notice.

Upon termination, we will provide you with a 30-day window to export your Customer Data before it is permanently deleted from our systems.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General

• Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any applicable DPA or Order Form, constitute the entire agreement between the parties.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of our rights to enforce it at a later time.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.
• Notices: Notices under these Terms shall be sent to hello@calyxio.ai for Calyxio, or to the email address registered on your account.

15. Contact